Refund policy

Returns & Refund Policy

We want you to be satisfied with your CoChew order. If you wish to return an eligible item, you can request a return within 14 days of receiving your order.

Return Eligibility
To be eligible for a return, items must be unworn, unused and returned in their original condition with all original tags and packaging where applicable. Items that show signs of wear, damage, washing or alteration may not be accepted.

Starting a Return
To request a return, contact us at Chewchewofficial@gmail.com with your order details and reason for return. Please do not send an item back without first contacting us.

Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged or incorrect. We recommend using a tracked delivery service when returning an item.

Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your item is faulty, damaged or you receive the wrong item, contact us as soon as possible at Chewchewofficial@gmail.com so we can resolve the issue.

Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

Exchanges
If you require a different size or item, please contact us. Exchanges are subject to stock availability.

Exceptions
Certain items may not be eligible for return where permitted by law, including personalised or custom-made products and items that cannot be returned for hygiene reasons once opened or used.

UK Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights relating to faulty or misdescribed goods.

Contact
For return or refund enquiries, contact Chewchewofficial@gmail.com.